FindMyTutor UAE — Subscription, Billing & Refund Policy

Operated by Zyron FZE LLC

Effective Date: 1 May 2026
Last Updated: 20 September 2026

1. Introduction

This Subscription, Billing & Refund Policy ("Policy") sets out the terms on which Zyron FZE LLC, trading as FindMyTutor UAE ("FindMyTutor", "the Platform", "we", "us", "our"), provides paid subscriptions and processes payments. This Policy forms part of, and should be read together with, our Terms of Service.

By purchasing a paid subscription, you agree to this Policy.

2. Who Pays on the Platform

Posting tutoring requests, browsing tutor profiles, creating an account as a student or parent, and sending an initial message to a tutor are free of charge. Tutors must have paid access (an active paid subscription or free trial) to view shared contact details on requests and to send or reply to messages on the Platform.

3. What a Subscription Provides

3.1 What You Are Paying For

A paid subscription provides a tutor with access to certain features of the Platform during the subscription period. Depending on the plan you choose, this may include:

• Viewing student request listings and recommended matches.
• Viewing contact details (email and/or phone) where the student or parent has chosen to share them, while paid access is active.
• Sending messages and replies through the Platform's messaging system.
• Increased visibility in search results and on featured placements (Elite plan).
• Additional dashboard features as described on the Pricing page.

3.2 What You Are NOT Paying For

Subscriptions do not guarantee, and we make no representation that you will receive:

• Any specific number of student requests, replies, or bookings.
• Any guaranteed level of income or earnings.
• Any specific tutoring engagement or outcome. This is a fundamental condition of all paid subscriptions and applies regardless of how active or inactive you are on the Platform.

4. Payment Processing

All payments are processed by Stripe, our third-party payment service provider. By making a payment, you agree to Stripe's terms of service and privacy policy in addition to this Policy.

Zyron FZE LLC does not store full card numbers, CVV codes, or other sensitive cardholder data. Stripe handles these securely on its own systems. We receive only the data necessary to manage your subscription (such as a Stripe customer identifier, the plan, the billing period, and the transaction status).

5. Pricing and Transparency

All subscription prices are displayed in UAE Dirhams (AED) on the Pricing page before purchase. Prices include any applicable VAT or other taxes unless stated otherwise.

No hidden charges are applied. The price you see at checkout is the price you pay.

6. Plans and Billing Cycles

6.1 Available Plans

We currently offer the following plan structure for tutors. Specific prices and features are listed on the Pricing page and may be updated from time to time:

• Pro — paid subscription unlocking contact details and messaging.
• Elite — paid subscription that includes everything in Pro, plus increased visibility and featured placement. Each plan is offered in different billing periods (such as monthly, three-monthly, six-monthly, and annual). Longer billing periods provide a discount on the equivalent monthly cost.

6.2 When the Billing Period Begins

Your billing period begins immediately upon successful payment. Access to paid features is granted as soon as the payment is confirmed, which is typically immediate.

7. Immediate Access to Paid Features

Paid features are made available to you immediately upon successful payment so that you can begin using the Platform straight away. By proceeding with the purchase, you expressly request and agree to this immediate provision of services.

As a result, and to the extent permitted by applicable UAE law, you agree that any statutory cooling-off or withdrawal period that would otherwise apply to digital services granted on demand does not apply to your subscription, because the service has been fully made available before the cooling-off period would have ended.

This does not affect any non-waivable rights you may have under UAE consumer protection law, and does not limit the specific refund rights set out in Section 10 below.

Free Trial

Eligible tutors may start one 7-day free trial of the Pro plan on monthly billing. A valid payment card is required. No payment is taken when the trial starts. Unless cancelled before the trial ends, the subscription automatically converts to the Pro plan at AED 149 per month (or the price shown at checkout), charged to the card provided, and renews monthly until cancelled. You can cancel at any time before the trial ends from your account menu under Billing & Subscription; if you cancel during the trial, you will not be charged and your access continues until the trial end date. It is your responsibility to cancel before the trial ends if you do not wish to continue. All subscription payments — including payments for subscriptions started directly, payments taken after a free trial converts to a paid subscription, and all renewal payments — are non-refundable, except in the circumstances set out in this Policy (such as duplicate payments, technical errors or unauthorised transactions). Free trials are limited to one per person and are not available to anyone who has previously held a paid subscription. We may refuse or cancel a free trial without charge where we reasonably believe this rule is being circumvented. Full terms are set out in Section 10.6 of our Terms of Service.

8. Automatic Renewal

8.1 How Auto-Renewal Works

All subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. Renewals are charged to your saved payment method, on the same plan, at the price applicable at the time of renewal.

By subscribing, you authorise these recurring charges. We will send you an email receipt after each successful renewal.

8.2 Changes to Renewal Pricing

We may change subscription prices from time to time. If we change the price applicable to your renewal, we will provide reasonable notice (typically by email) before the change takes effect, so that you can choose whether to continue, switch to a different plan, or cancel before the renewal.

9. Cancellation

9.1 How to Cancel

You can cancel your subscription at any time from your account menu under Billing & Subscription, or by emailing us at [email protected]. Cancellation takes effect from the end of your current paid period.

9.2 Effect of Cancellation

When you cancel:

• Your subscription will not renew at the end of the current billing period.
• You retain access to paid features until the end of the period for which you have already paid.
• You will not be charged again for that subscription unless you re-subscribe.
• No partial refund is issued for unused time within the current billing period, except where required by law.

10. Refunds

10.1 General Position

Once paid access has been granted, all subscription payments — including payments for subscriptions started directly, payments taken after a free trial converts to a paid subscription, and all renewal payments — are non-refundable, except in the limited circumstances set out below or where otherwise required by law. Access to paid features during a free trial does not by itself create any charge.

This includes, but is not limited to, cases where:

• The tutor does not receive any messages, leads, or bookings during the subscription period.
• The tutor decides not to use, or stops using, the Platform.
• The tutor changes their mind about subscribing.
• The tutor is dissatisfied with the volume or quality of student requests.
• The tutor misunderstood a feature that was clearly described before purchase.

10.2 Eligible Refund Circumstances

We will consider refunds in the following limited circumstances:

• Duplicate payments charged in error for the same subscription period.
• Accidental overcharging or billing errors caused by us or by Stripe.
• Verified technical errors that prevented you from accessing the paid features for a substantial portion of the billing period.
• Unauthorised transactions on your payment method, subject to investigation and any necessary cooperation with Stripe and your bank.
• Any case where a refund is required by applicable UAE law. Refund requests in eligible circumstances should be sent to [email protected] within 30 days of the relevant charge, with details and any supporting evidence. We will respond within a reasonable time, typically within 14 days.

10.3 Discretionary Refunds

We may, at our sole discretion and on a case-by-case basis, grant refunds outside the circumstances above. The grant of a refund in one case does not create any obligation to grant refunds in similar cases in the future.

10.4 Method of Refund

Where a refund is granted, it will normally be issued to the original payment method via Stripe. The time it takes for the refund to appear in your account depends on Stripe and your card issuer or bank, and is outside our control.

11. Failed Payments

If a renewal payment fails:

• We may attempt to charge your payment method again over a short retry window.
• Access to paid features may be suspended until payment is successful.
• If payment continues to fail, the subscription may be cancelled automatically. It is your responsibility to keep your payment method up to date. You can update your payment method from your account dashboard.

12. Plan Changes (Upgrades and Downgrades)

Where the Platform supports plan changes:

• Upgrades may take effect immediately, with any pro-rated price difference handled by Stripe in line with its rules.
• Downgrades may take effect at the end of the current billing period, so that you continue to receive the higher-tier features for the time you have already paid for.

13. Promotional Offers

From time to time, we may offer discounted prices, free trials, promotional plans, or special features. Promotional offers may have specific conditions, including duration, eligibility, and renewal price after the promotional period ends. Where applicable, the conditions will be presented at the point of purchase.

14. Chargebacks and Payment Disputes

14.1 Contact Us First

If you believe a charge is incorrect, please contact us at [email protected] before initiating a chargeback with your bank or card issuer. We will work with you in good faith to resolve any genuine billing issue.

14.2 Improper Chargebacks

Initiating a chargeback in respect of charges that are valid under these Terms — for example, where you have used the Platform in line with the subscription you bought — may result in:

• Suspension or termination of your account.
• Loss of access to paid features.
• Recovery of related costs and fees.
• A ban on creating future accounts on the Platform.

14.3 Cooperation with Payment Providers

In the case of a disputed charge, we may share relevant information with Stripe, your bank, and any competent authorities as needed to investigate and resolve the dispute.

15. Taxes

Where applicable, taxes (such as UAE VAT) are included in the displayed price unless otherwise stated. You are responsible for any taxes specific to your circumstances that are not collected by us at checkout.

16. Changes to Subscription Terms

We may modify the features, prices, or structure of subscription plans from time to time. Changes apply to new subscriptions and to renewals only after reasonable notice has been given. Changes will not affect the features or price of a subscription period that has already been paid for, unless required by law.

17. Limitation of Liability

To the maximum extent permitted by UAE law, Zyron FZE LLC is not liable for any loss of income, business, or opportunity arising from your use of, or inability to use, paid features. The general limitations set out in our Terms of Service apply equally to all paid subscriptions.

18. Relationship to Our Other Policies

This Policy forms part of our Terms of Service. In the event of any conflict between this Policy and the Terms of Service, the Terms of Service prevail unless this Policy expressly states otherwise.

Contact Us

If you have any questions about this policy, please contact us using the details below:

Zyron FZE LLC
Trading as FindMyTutor UAE
BC-892423, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates
Email: [email protected]
Phone: +971 50 247 5166
Website: https://findmytutoruae.com